My father is nearing his 93rd birthday and I had to clean out some of his old papers and personal items when I moved him to a new assisted living facility. He has a small stack of papers with a rubber band around them and I began to look through them. Some were old legal papers, birth certificate and other assorted papers that no longer were needed, but in the stack there were two sheets that caught my attention.
The first was a Letter sent to one of my fathers companies dated January 30, 1974 from a customer who was looking for a new Condo in Florida and happened to meet my father the sales manager at that time of "Lime Bay" a new condo development.
I have scanned this letter so you can read it here.
Although it might be a bit hard to read here, the letter deals with how pleasant and professional my father was to this customer. Now remember this letter was one of two I found in my fathers only personal papers and he kept this one for 32 years.
The other paper I mentioned was one he received from one of the companies he worked for and acknowledged him as being the first salesman to reach the million dollar mark selling mutual funds. This too was dated or or around the mid 1960's.
So the next time you meet someone that does their job well or goes out of their way to help you, take the time to write a letter to their employer and let them know about their exceptional staff.
You letter can also end up being the one they save and cherish as my father did his.
Read a letter sent to the President of one of the largest hearing aid retail companies in the US.
This letter was written on my company stationary. As president of IPA, I felt sending a letter from one corporate head to another would be the correct approach.
November 28, 2005Dr. Paul A. BrownPresidentHearUSA1250 Northpoint ParkwayWest Palm Beach, FL 33407-1912Dear Dr. Brown;I wanted to write to you to let you know about your exceptional audiologist Mr. Robert Rosengarten who helped my 91 year old father correct some issues with a new pair of Siemens digital hearing aids we purchased at another one of your locations. Mr. Rosengarten who is located at your Monmouth Mall location in Eatontown, New Jersey did more for us in the one visit then a number of visits at two of your other locations.My dad originally resided in Deerfield Beach, Florida and was moved north to stay with my family in Long Island, New York. The first set of hearing aids we purchased had to be returned to the Florida store because we just couldn’t get them to fit or work correctly. Part of the problem, I am sure, was the limited time he still had in Florida before the move to New York and not having family in Florida to help him with the hearing aids and the problems. We ended up returning these hearing aids purchased in Florida (that didn’t seem to do the job) and purchased a more expensive and supposedly more powerful set of Siemens Prisma 2 P BTE in the Glen Cove, Long Island store. We also had issues with these, regarding the fit and the correct adjustment for optimum hearing and were tempted to simply return these for a refund as well. My father came to visit me for the Holiday week (I live in New Jersey) and I decided to take one more shot and scheduled an appointment at your Eatontown store where, Mr. Rosengarten works. Mr. Rosengarten is a warm and friendly gentleman with a great deal of patience. This and his professional expertise helped my father (who was not able to hear a thing) with these Siemen hearing aids. Through a number of tweaks on the computer and verbal tests, he helped my father gain some of this lost hearing. Although, we know it will never be back to what it was and we still might have to go back for some more adjustments, for now my father can take part in conversations and will not feel as desolate and isolated as he had been before. I would like to thank you and your staff at this time for employing staff like Mr. Rosengarten and wish your company continued success and a happy holiday season.Sincerely,Leonard RapoportPresidentInternational Press AssociationSee his answer to this letter in my next post...
Although it might be a bit hard to read here, the letter deals with how pleasant and professional my father was to this customer. Now remember this letter was one of two I found in my fathers only personal papers and he kept this one for 32 years.
