Friday, October 3, 2008

Levolor, Limited Lifetime Warranty, Another Great Company would think that a blog named dont get me mad, would be a blog with tons of postings on companies or people that piss me off. What a surprise for some when I invite them to view my blog and they see that most of the posts really deal with the opposite, companies that prove they deserve my business and my loyalty.

I found another such company, Levolor, yes the folks that have been around for more years then I am old and a company that offers a fine product backed by a Limited Lifetime Warranty.

OK, here is my story about some cellular blinds I purchased about 13 years ago from a local blind store here in New Jersey. I hung one of the blinds on a bedroom window and two matching blinds on a set of glass doors leading out of the bedroom onto my patio.

The room was at one time our master bedroom, but when we added a floor to our home, we moved upstairs and used this room for my son and later as a guest room. I noticed a couple of week ago that the one window blind had an open gap in the middle of the blind.

I didn't even think of a warranty so I attempted to fix it myself by taking the blind off and spraying the open seam with spray adhesive and clamping it closed to allow it to dry. I then hung it back up and noticed it started to split in other areas as well, so I realized it was obviously a defect in the glue they used when they made these blinds.

After all it hung on the window with very little use for many years in this guest room and the other ones on the doors were just fine. I decided to take them into Home Depot to see if I could find a close match to replace the one blind. I happened to ask the rep in the blinds department if Levolor had any sort of Limited Lifetime Warranty on this item, frankly not expecting a positive answer. To my surprise she told me they did and that they were a great company to deal with.

Bingo...hope springs eternal....and my hope for the best was confirmed..She then gave me Levolor's toll free number, told me to call them and if I needed them to do anything to receive the new blinds or order them for me to come back. As I said, love Costco, love Home Depot.

So off I went to try to find the original receipt for these blinds, contact Levolor and work on getting a new blind to replace the old one. Since it was so long ago, I was able to get all the information about the purchase from the tag on the blind itself. On the top of the blind on the back, there was a tag. As you can see in the photo, it shows when I got these, the size and more.

So I called Levolor and spoke to a nice rep who told me she would send me a Warranty Claim form to complete. I asked if she could email it to me and she did. I realized I didn't have the proof of purchase they asked for on the form, so I called the original store that I think I bought them from. I explained the entire story to them and they weren't very nice about it at all and seemed insulted I went to Home Depot with the problem instead of them.

They also told me that my warranty was void if I attempted any repairs of my own on the blind and that they would send the blind back to Levolor for me at a cost of almost $70. When I questioned the absurd fee, they explained that covers their shipping and handling fees. I told the woman for me to UPS this to the company would be around $7 and why would I even spend any money sending it to them if she told me they wouldn't honor the warranty because I attempted to fix it. She got angry at me and told me that I should go back to Home Depot or Lowes and deal with them...nice huh! Now you understand why small stores go out of business...they just take things too personal and can't look at the bigger picture.

So back to my story...I took a number of photos that you see here and asked Tawanda Hall the Levolor rep if that would do the job. Unfortunately she had issues seeing the photos and even after trying a few times to upload them to my web site she still couldn't work on this claim. I called in cold again and got a wonderful Levolor rep Kim Samples who was really on the ball. I could see she was a pro and must have had years of experience at her job.

Kim was able to get my photos, the claim form and walk me through their process without any problems. I asked her if they could match the pattern, kind of knowing the answer when I asked the question and she told me no. I then told her about the two other blinds I had on the doors and showed her the photo

I asked her what I could do to make them all match and she told me they wouldn't let me have a mismatched room and although they would prefer to replace the one defective blind, in this case they would replace all three...can you believe that...a company telling you that they didn't want you to have a mismatched room and would make it right!

So now the next step was to give Kim all the dimensional information from the blinds in the room. She told me to go into Home Depot and select "Any one of the Levolor cellular blinds I wanted" Any I repeated, because I wasn't sure what this meant and she confirmed any one. "Does that mean no matter what cost or what collection" I asked. She said "Yes...take a look at all of them and let me know which ones you like"

So off I went back to Home Depot. They pulled out the Levolor books and I selected a beautiful Linen Woven Snow White replacement blind from their Designer collection. On the window blind I selected the cordless version (which usually costs more) and on the two for the doors the same continuous cord version.

One of the blinds for the window arrived about 10 days later and the two door blinds followed by a few more days. I now have them up on the windows and they look beautiful. I of course had to repaint the room and moldings now because I was putting in these new Snow White blinds, but that was fine. I even shampooed my carpet, so now the room sparkles again and is ready to welcome family and guests that want to stay over.

I can truly say that Kim and the folks at Home Depot and Levolor have once again confirmed to me that it pays to only buy from companies that offer a quality product, a no nonsense warranty on that product and a company like Levolor that has staff trained that understand how to treat their customers as VIP's and make their lives a bit less stressful during these difficult times.

Kudo's to Kim Samples at Levolor and her wonderful company, you have made me a big fan of your company and your products for life. Hopefully my blog and my web site (I will publish this there as well) will make others aware of your company, products and policies and that helps sell even more Levolor product.

My new window blind above with no cord, simple to use, beautiful to see...

My new door blinds. The new Snow White color makes the room brighter and allows more diffused light into this room. I am so pleased with the way this all turned out.

1 comment:

  1. Nothing but good things to say about LEVELOR!!! I order wooden blinds in Oct,2010 and received them too my husband and I took them back to Home Depot and showed them the that they didn't make allowances for the header. I took pictures of what they look like when they were installed and clearly they saw that they were definitely too short. They were very sympathetic with our situation as we took our old window coverings and gave them away, so we were without anything. The lady at the customer service desk said that they would order us a whole new set...patiently waiting for the second set to come in, they came both damaged. Quit upset to say the least I got on the phone to Home Depot to the same kind service girl and she was so appologetic and sorry, she said she would phone Levelor and get back to me that day. 4 Hours go by and she called with GREAT news and told me that LEVELOR and Home Depot got into an agreement and told me I could keep both and told me I didn't have to pay for them and said they would order a whole new set. So the one in the Dining Room would fit in my spare bedroom and the Living Room one, I Blessed my son with that one. I have been treated very kindly and professional by both HOME DEPOT and LEVELOR. "ONE HAPPY CUSTOMER".


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